Tk665 FAQ – Answers to All Your Questions

If a match is cancelled or abandoned mid-way, bet settlement at tk665 depends on how much of the match was completed, in accordance with our rules.

• Fully Cancelled (Match Never Started): The full stake of all bets is refunded. The amount is credited directly to your account in ৳, typically within 24 hours.
• Cricket — Minimum Overs Completed: For Test matches, the result may be valid if at least one innings has been completed; for ODI or T20, if at least 50% of the allocated overs have been bowled. Otherwise, the stake is refunded.
• Football — Partial Play: If fewer than 90 minutes are played, bets are generally void and stakes refunded. However, specific markets (e.g., first-half result) that have already been settled will stand.
• Cancelled Selection in an Accumulator: If a match in an Accumulator is cancelled, that selection is settled at odds of 1.00 (i.e., voided), and the Accumulator continues with the remaining selections.

The full settlement policy can be found on tk665's Terms & Conditions page. For questions about specific markets, please contact the support team.

No separate application is needed for tk665's VIP programme — your tier is upgraded automatically based on your regular play. Loyalty points are earned with every bet and game session, and your VIP level is determined by the total points accumulated.

VIP Tiers & Key Benefits:

• Bronze: Available to all registered members. Includes 3% weekly cashback and a birthday bonus.
• Silver: Earned by placing ৳10,000 or more in monthly wagers. Includes 5% cashback, faster withdrawals, and access to special promotions.
• Gold: Reached at ৳50,000+ in monthly wagers. Includes 7% cashback, a dedicated account manager, higher withdrawal limits, and exclusive event invitations.
• Platinum: tk665's highest VIP tier. Enjoy 10%+ cashback, a dedicated VIP host, priority withdrawals (1–4 hours), and exclusive gifts & rewards.

Points can also be redeemed directly for bonus credits. Your earned points and current VIP tier are visible on your account dashboard after logging in. Contact live chat for full details on VIP benefits.

A wagering requirement is a condition that requires you to place a certain amount in bets before withdrawing bonus funds. At tk665, this is typically based on the bonus amount received.

Example: If you receive a ৳1,000 bonus with a 20x wagering requirement, you'll need to place a total of ৳20,000 (1,000 × 20) in bets to meet the condition.

Key Rules:

• Not all bets count toward wagering — only bets placed at minimum odds of 1.50 are generally eligible.
• Slot games: generally contribute 100%.
• Sports Betting: 100% contribution, subject to minimum odds requirements.
• Live Casino games (Roulette, Blackjack): typically contribute 10%–20%.
• Bonuses generally expire after 30 days — if the wagering requirements are not met within this period, the bonus will be forfeited.
• Withdrawals cannot be requested while a bonus is active.

Each bonus may have its own terms and conditions. It is always advisable to read the relevant T&Cs before activating any bonus.

To update your personal information on tk665, follow the steps below:

• Change Mobile Number: After logging in, go to "Account Settings" → "Contact Information". Enter your new number and confirm it via OTP verification.
• Email Change: This can also be changed from Settings. For security, a confirmation message is sent to both your old and new email addresses.
• Name or Date of Birth Change: Once KYC verification is complete, your name and date of birth cannot be changed directly. Please contact the support team and provide the reason for the correction along with supporting documents.
• Address Update: You can update this directly in the "Personal Information" section of your Account Settings.

A security verification is required before any sensitive information can be changed. Updates to identity-related details may take 24–72 hours to process. For faster assistance, email [email protected] or reach us via live chat.

A tk665 account can be temporarily locked for various reasons, and the resolution steps differ depending on the cause:

• Repeated Failed Password Attempts: After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. It will unlock automatically after 30 minutes, or you can regain access by resetting your password.
• Unusual Login Activity: If a login attempt is detected from an unfamiliar country or device, your account may be frozen as a security measure. This can be resolved by verifying your identity via email confirmation or by contacting the support team.
• Incomplete KYC: Failure to submit KYC documents within the required timeframe may result in deposits and withdrawals being suspended, though login access will generally remain active.
• Policy Violation Suspected: If multiple accounts or bonus abuse is suspected, the account will be placed under review. In this case, you will receive an email from the support team within 48–72 hours.
• Suspended at user's own request: Accounts self-excluded under the Responsible Gaming policy cannot be reopened before the designated period has ended.

Regardless of the reason for the lock, contact us first via Live Chat or at [email protected]. Locks caused by common issues are typically resolved within hours.

As part of tk665's responsible gaming policy, two separate options are available:

Temporary Suspension:

• After logging in, go to "Account Settings" → "Responsible Gaming".
• Select the "Cool-Off" option and choose your preferred duration: 1 day, 3 days, 1 week, 2 weeks, 1 month, or 3 months.
• During a break, you will not be able to log in, place bets, or make deposits. Your account will be reactivated automatically once the break period ends.
• No promotional emails will be sent during the suspension period either.

Permanent Self-Exclusion or Account Closure:

• This cannot be done directly from Settings — please email [email protected] or reach out via Live Chat.
• Self-exclusion is available for a minimum of 6 months; logging in will not be possible under any circumstances during this period.
• If you permanently close your account, withdraw your balance first — funds cannot be accessed once the account is closed.
• Requests are typically processed within 24 hours.

For any issues or assistance, reach us via Live Chat or at [email protected].